Privacy Policy

I am committed to protecting your privacy and handling your personal information with care and respect. This policy explains what information I collect, how I use it, and your rights in relation to your data.

If you have any questions about this policy, you can contact me at btbcounselling@gmail.com

What information I collect

I collect personal information when you contact me or enquire about counselling. This may include your name, email address, phone number, and any information you choose to share in relation to your enquiry or sessions.

How your information is used

Your information is used solely for the purposes of providing counselling services. This includes:

- Responding to enquiries

- Arranging and delivering sessions (face-to-face, online, or by phone)

- Keeping appropriate professional and administrative records

- Acting to protect you or others where there is a serious concern about safety

I do not use your information for marketing purposes and I do not sell or share your data with third parties.

How long information is kept

Personal information is kept only for as long as necessary to meet professional, ethical, and legal requirements. Some records may be retained for up to seven years, in line with guidance from the Information Commissioner’s Office (ICO).

How your information is kept safe

I take appropriate steps to keep your information secure. This includes digital and practical safeguards, and limiting access to personal data to me alone. Online forms and communications are protected using secure systems.

Your rights

You have the right to:

- Ask what personal data I hold about you

- Request corrections to inaccurate information

- Ask for your data to be deleted or for its use to be restricted

If you would like to exercise any of these rights, please contact me by email. I may need to verify your identity before responding.

When information may be shared

Your information will only be shared if I am legally required to do so, or if there is a serious concern about risk of harm to you or someone else.

Complaints

If you have any concerns about how your personal information is handled, please contact me in the first instance. If you remain dissatisfied, you can raise a concern with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
https://ico.org.uk